REFUND & RETURNS POLICY

 

Returns

We want you to be satisfied with your purchase. If your item:

  • Arrives damaged

  • Is defective or faulty

  • Is different from the product you ordered

  • Does not perform as reasonably expected

you may return it for a replacement or a full refund.

To be eligible, you must notify us and request a return within 7 days of receiving your order.

Please contact our customer service team to obtain our return address and return instructions before sending any item back.

Please keep your invoice safe for all returns or exchanges, as we require clear transaction records and verification for processing.

Shipping returns

To return your product, you should mail your product to:

3B/87 Allingham Street, Condell Park, NSW 2200.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received. We will also advise whether your refund has been approved or rejected.

If your refund is approved, it will be processed and credited to your original method of payment. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Defective Returns

Returns of non-defective products may be accepted for valid reasons, subject to approval by our customer service team.

If a return is approved due to a change of mind or another approved non-defective reason, a 15% restocking fee will apply.

Please contact us by phone or email before returning any non-defective item. Your reason for the return will be assessed to determine whether the return is eligible.

Non-Returnable Items

For safety and liability reasons, we do not accept returns or exchanges for:

  • Chemicals

  • Glassware

  • Sterile Water

These items are non-refundable unless required by applicable consumer law.  

If you have any further queries, do not hesitate to call +61 2 9707 2222 or email us at info@labsupply.com.au.***

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider, as refunds may take time to be processed.

  3. Contact your bank, as additional processing time may be required.

If you have completed the above steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Returns & Refunds Policy or would like to request a return, please contact us:

Phone: +61 2 9707 2222
Email: info@labsupply.com.au